Right of withdrawal
You have the right to terminate this contract within fourteen days without giving reasons.
The revocation period shall be fourteen days from the day on which you or one of your named
A third party who is not a carrier, who has taken or has taken possession of the goods.
In order to exercise your right of withdrawal, you must provide us with a clear statement (e.g.
a letter sent by post, telephone call or e-mail) about your decision to cancel your order.
to revoke the contract. You can do this by using the attached model
Use the revocation form, which is not mandatory.
In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation.
Send the right of revocation before the expiry of the revocation period.
Consequences of the revocation
(1) If you revoke this Agreement, we will refund to you all payments made by you to us in full.
including the delivery costs (with the exception of the additional costs incurred by the customer, which are not included in the
you have a different type of delivery than the one offered by us,
standard delivery), without delay and at the latest within fourteen days.
days from the day on which the notification of your revocation of this right is received.
contract has been received by us. For this repayment we use the same
Means of payment that you used in the original transaction, unless using
You have been expressly agreed otherwise; in no case will you be held liable for
of this repayment.
(2) We may refuse repayment until we have received the goods back.
or until you have provided proof that you have returned the goods, each of the following periods shall apply
after what is the earlier time.
3. They shall deliver the goods without delay and in any case not later than fourteen days after
the day on which you inform us of the revocation of this contract, to us.
to send it back or hand it over. The deadline is met if you return the goods before the expiration of the
Send within fourteen days.
(4) You shall bear the direct costs of returning the goods.
(5) You shall only be liable for any loss in value of the goods if such loss in value is caused by
loss in value on a product used to test the nature, properties and functioning of the
goods is not necessary handling them.
(6) The provisions of paragraphs 2 to 5 do not apply if the voucher is sent by e-mail.
In this case, the voucher will be declared invalid after revocation and cannot be used for any other purpose.
can be redeemed.
(b) The right of revocation does not apply to contracts for the delivery of goods which are not
and for whose manufacture an individual selection or destination is required by the customer.
the consumer or which is clearly tailored to the personal needs of the consumer.
consumer are tailored.
The right of revocation does not apply to contracts for the provision of services in the
connection with leisure activities, if the contract for the provision of a service includes an
specific date or period.
(c) The provider shall provide information on the model revocation form in accordance with the statutory provisions.
regulation as follows:
Model withdrawal form
(If you want to revoke the contract, please fill out this form and
send it back. The form is for simplification only, it does not have to be used.
Zenner Entertainment GbR: Zenner, René / Zenner, Marcel
Cottaer street 15
01159 Dresden, Germany
Or by e-mail: firstname.lastname@example.org
– I/we (*) hereby cancel the contract concluded by me/us (*)
on the purchase of the following goods (*)/
– Ordered on (*)/received on (*)
– Name(s) of consumer(s)
– Address of consumer(s)
– Signature of consumer(s) (only for paper communication)
(*) Delete where not applicable.
The revocation can also be declared by telephone:
Phone: +49 (0) 176 25200256
(Any costs for calls depend on the tariff of the customer.
End of the cancellation policy.