You can cancel or change a booking free of charge up to 72 hours before your date. Just send us an email at kontakt@experience-dresden.com including your booking number.
If you cancel or reschedule less than 72 hours before your appointment, we will charge you a cancellation fee of 60 Euros. If you have already paid more than 60 Euros to us, you will receive a credit minus the cancellation fee to your chosen payment method (PayPal, credit card, etc.). The amount paid can be used as a voucher for another booking.
On the same day of booking, the fee is 100 per cent of the booked service. The amount paid, minus 60 Euro, can be used as a voucher for another booking.